It is our priority to make sure that you are satisfied with your purchase.
If for any case you feel like you want to return or exchange your item within 14 days of the date of the purchase, it should be in the absolute same condition as it was received it with its original packaging.
Any item returned more than 14 days from invoice date or returned not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for exchange or refund.
Delivery and assembly charges are non-refundable, if any product has a manufacturing defect, we will immediately fix or exchange it or give you a refund.
Cash returns can be transferred directly to the customer account – the return process takes 4-5 working days.
If a Refund is applicable, our team will do the Product inspection. If approved, then the refund amount will be processed.
Credit Sales can be refunded & exchanged within 14 days of the date of the invoice, the stamp is required.
In case the customer want to change the delivery date he has to call the company by at least 48 hours before the agreed date and another date to be fixed depending on available times in delivery schedule, and if the customer didn't call, or wasn't present in delivery place or not answering the phone, then he has to pay for delivery. Delivery charge should be paid at the showroom before delivery.
The customer declares that he purchased the items after checking all the necessary measurements of both the product and the space that the product will go in. He ensures that the spaces will accommodate the purchased items.
The company is not responsible for any consequences for leaving products at the site of delivery "out of the customer's house", if there is not enough space or the inadequacy of the colors or the products couldn't be entered from the main entrances or interior stairs. In case of entering the product(s) by cranes or other tools, this will be at the expense of the customer and his responsibility.
In the event that the company fails to deliver the goods, the customer is not entitled to claim any compensation and is entitled to a full refund.
Despite the continuous follow-up of the available products and our constant keenness to provide accurate information about the service and the availability of products on our website (such as prices, out of stock or unavailability, product features, specifications, product images, etc.), nevertheless, errors may occur from time to time, and if your order is not available, we will inform you, and at that time you can refund the value of your order if payment has been made or exchange it for another product.
We recommend you to ensure that the colors and images of products on the website are as accurate as possible by contacting our sales team via whatapp, as the accuracy of the colors and images of products depends on the resolution of your screen (we cannot guarantee an accurate display of any color on your screen). You should read the description of the product.
The website cannot confirm the price and total cost of the product until the payment process is completed online. If a product is listed and invoiced at an incorrect price (or under incorrect information) due to a technical error, we will notify you as soon as possible and give you the option to reaffirm your order at the correct price or cancel this order, and the Site is also entitled to cancel your order and notify you of this cancellation.
When the invoice is made through the sales team or the website and the invoice is sent on the customer's WhatsApp and the products and quantities are reviewed by the invoice, the customer acknowledges that he has seen the terms and conditions of the website and that he has accepted and agreed to all that is stated therein.
